Shipping Policy

Shipping of the order from is very safe, secure and hassle free. All our products are insured during the in transit by insurance company.

Every package of product (Jewellery / Gold Coin) purchased from will reach to your doorstep in a durable condition and in a tamper-proof packing. Our courier partners are Bluedart, Ecom Express, Malca Amit and BVC. We will dispatch through any of these courier partners depending upon their serviceability in the shipping address.

Shipping Charges:

Shipping is FREE OF COST across all over India.

Delivery to Identified Person

Customer needs to enter the correct details of Consignee / Recipient Name (as stated in their photo identification issued by the Government of India) with complete Address, nearby landmark, pin code and contact number for hassle free delivery. As the product reaches the destination, at the time of delivery, the recipient will have to provide any of the below mentioned identity proofs to collect the product:

  • Passport
  • PAN Card
  • Drivers License
  • Voters ID

We make sure that delivery is made with the help of courier agent after checking the identity proof of the recipient and the courier agent confirms the same. To make sure that the delivery is safe and secured, the courier agent will note down details of the recipient's identity proof. During this process, the receiver is expected to cooperate with the agent by providing with original copies of identity proof for identification.

Delivery Location:

Orders can be delivered only to Consignee / Recipient’s Residential or Work Location or can be delivered to any nearby Malabar Gold and Diamonds Showroom in India. The delivery of the orders cannot be done at any public places like Mall, Hotel, Restaurant, Hostel, on street etc.

If at all the recipient is unavailable during the time of delivery, Courier Company will try to make 3 attempts to deliver the product. In case you are still not reachable / available, the same will be returned to our facility in Mumbai.

Change in Shipping Address:

- Customer can check the status & track their orders by logging into their My Account section of website.

- Shipping details can even be changed at customer’s end. Once the order is created, customer can change shipping address only till the order is actually shipped from our facility. If customer wants to change shipping address, they should send an email to

Guarantee of the delivery of the product is subject to the terms and conditions of Courier Company. Any kind of discrepancy in the details of the receiver will result in the non-delivery of the product. holds the right to change this policy at any time without prior notice. In the event that any changes are made, the revised policy shall be posted on this website.

Shipment Discrepancy

After receiving your order, we advise you to carefully inspect the condition of the product. If you notice any damage to the product, identify a short or over-shipment, or suspect that part of the shipment has been lost, please contact Customer Care Department immediately (within 72 hours) by calling +91 22 62300916 and sending an official email to

  • Damaged Products

    If you receive a damaged parcel or product, please contact customer service department within 72 hours by calling at +91 22 62300916 and sending an email to Do not damage or discard the parcel or product. Our investigation team will investigate the complaint once we receive it by email and take appropriate action. If you fail to report the incident within 72 hours of receiving the parcel, we will not accept responsibility for the damages, and no refund or complaint will be entertained.

  • Missing Products

    We urge you to inspect the parcel's condition before accepting it and ensure you report any issues within 72 hours of receiving the parcel. Please contact customer service department by calling +91 22 62300916 and sending an email to if you encounter any issues. Our investigation team will immediately look into the matter and provide a resolution within 7 working days. If you fail to report any issues within the specified time frame or do not follow the recommended inspection process before accepting the parcel, we will not be able to entertain any complaints.

  • Non receipt of an order

    At the time of dispatch, we provide the tracking ID of the shipment to the customer's registered email ID. It is the customer's responsibility to track the shipment and check for any updates. Once the shipment is delivered, we send a delivery confirmation to the registered email ID. If you do not receive the parcel physically after receiving our email, please contact our customer service department at +91 22 62300916 or send an email to within 72 hours. Our investigation team will promptly address the issue and provide a resolution within 7 working days. However, please note that failure to report any issues within the specified time frame will result in us not being able to entertain any complaints. We will also not be able to issue any refunds to customers in case of any chargebacks raised to the bank without following the above process.



Cancellation Policy

In case of any discrepancy we have the right to cancel any of the orders. A few reasons for cancellation from our end usually include limitation of the product in the inventory, error in pricing, error in product information etc. We also have the right to check out for extra information of the customer for the purpose of accepting orders in a few cases. We make sure to notify you if in case your order is cancelled partially or completely or if in case any extra data is required for the purpose of accepting your order.

Once you place the order, it can be cancelled from your end before the product is dispatched. On receiving the cancellation request for ready for shipping product, we make sure to refund the amount through the same mode of payment within 10 working days. In case of cancellation pre-dispatch cancellation fees of 2% will be levied and balance 98% will be refunded back to the account. Gold coin order cancellation is not allowed under any circumstance.

We don’t accept cancellation for Smart Buy (make to order) or customised jewellery products. In case customer wants the money back or wants to exchange it with other product(s), making charges and stone charges of the ordered product will be deducted from the payment and balance will be refunded back to customer account within 10 working days or will be adjusted against the exchanged product(s).

If in case the amount is deducted from customers account and the transaction has failed, the same will be refunded back to your account within 72 hours.


Refund Policy

If the customer wishes to return our product, he/she can do so within 14 days of receiving delivery. We will ensure that the entire amount is refunded to the customer’s account within 10 working days after receiving the product back with us. Below mentioned conditions are applicable for refund.

  • If the customers do not like our product, he/ she can send the product back to us within 14days. We will make sure to refund the entire amount back to customer’s account within 10 working days.
  • You can find registered address on and the refund will be applicable only if the product is shipped to the registered address within 14 days of receiving delivery.
  • This refund facility is available only through and not through other stores in India.
  • To initiate return, we would send a ‘Return Packaging Kit’ to the customer to pack the product in such packaging and handover the same to courier person. The whole reverse pick up procedure would take at least 7-10 working days. It is also advised to note down the courier airway bill number.
  • This refund is subject to quality confirmation by our skilled quality assurance team and on verification that the packaging of the same is complete with all the  documents like insurance certificate, original invoice and product certificate.
  • 14 days refund policy is not applicable for gold coins, silver articles, gold rakhi and for products ordered with specific indications like smart buy (Make to Order), customization, engraving, personalised, gift cards, purchase using promotion code or by discount coupon.


Privacy Policy

We know that you trust This is the reason we have set high standards for our secured transactions and adherence to the customer information privacy. Please note that our privacy policy will be subject to changes at any point in time without any prior notice.

We request you to refer the below terms of our privacy policy

Personal information that is collected

We usually collect personal information like name, email id, contact number and such other details during the process of setting up an account with When browsing a few sections of site without you being a registered member, you will not be able to place an order. We use your contact details so that we can intimate you about the timely offers, which are based on the previous orders and also depends on your interest.

Use of information

We make use of the personal details for providing you with service requests. For various purposes like troubleshooting problems, collection of fees, for surveys and for providing information on various offers, we need your personal information. We also collect and analyze the demographic and profile data about users activity in our website. We make sure to identify and use the IP address for diagnosing problems in our website.

Security precautions

Our site is featured with strict security measures and due to this, we help in protecting the loss, alteration and misuse of information under our control. If in case you want to change your access of personal account information, we make sure to provide with secure server. Once the information is with us, we make sure to adhere to the stringent security guidelines and protect the same against unauthorized access.

Choice/opt-out provides to all the users with a chance of opting out of promotional and marketing related services from us on behalf of our partners, after you set up an account.

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