Malabar Gold & Diamonds Stores in Singapore

Our Commitment

The MALABAR Promise
Exchange Policy
Cash Back policy
General Policies

Only certified jewellery

All our gold jewellery is BIS Hallmark certified, diamond jewellery is certified by International Gemmological Laboratory (IGI), and platinum jewellery is certified by Platinum Guild India (PGI)

Buyback Guarantee

Any Jewellery purchased from Malabar Gold & Diamonds outlet can be exchanged within 14 days. In this case, the same Gold Weight and levied Making Charge will be adjusted towards the new purchase. In case of cash buy back, standard rate deduction is applicable on the prevailing gold/diamond/platinum price.

Free Lifetime maintenance

In case you are not satisfied with the item bought from us, you can choose to return the product to any of our store. Duration for no loss exchange may differs from country to country

Jewellery exchange without any loss

In case you are not satisfied with the item bought from us, you can choose to return the product to any of our store. Duration for no loss exchange may differs from country to country

GOLD JEWELLERY:

Gold Jewellery purchased from Malabar Gold & Diamonds can be exchanged in any of its outlets in Malaysia, Singapore, GCC and India

Exchange done within 15 days:
- Malaysia, Singapore and GCC Outlets: Gold Jewellery purchased from Malabar Gold & Diamonds outlets in Malaysia, Singapore and GCC can be exchanged within 15 days from the invoice date without any loss in Gold Weight and Making Charge, provided the jewellery is in its original condition. Only one such exchange will be permitted against an invoice.
- India Outlets: Gold Jewellery purchased from Malabar Gold & Diamonds outlet in Malaysia, Singapore and GCC can be exchanged within 15 days. In this case, the same Gold Weight and levied Making Charge will be adjusted towards the new purchase.
Exchange done After 15 days:
- Malaysia, Singapore, GCC and India Outlets: For exchange made after 15 days of the sale, the stone weight (if any) and making charge of the item will be deducted and the actual value of gold as on that date will be provided.

DIAMOND AND PRECIOUS GEM JEWELLERY

Diamond and precious gem jewellery purchased from Malabar Gold & Diamonds outlets can be exchanged/returned only within the same country of its purchase.

Exchange done within 15 days:Diamond and precious gem jewellery purchased from Malabar Gold & Diamonds outlet in the Malaysia, Singapore and GCC can be exchanged within 15 days from the invoice date against diamond and precious gem jewellery without any loss in value. Only one such exchange will be permitted against an invoice.
Exchange done After 15 days:
- Against Diamond and Precious Gem Jewellery:In case of exchange with diamond and precious gem jewellery after 15 days, the price calculation for the returning item will be either (a) 80% of the total invoice value or (b) 100% of the prevailing gold price + 80% of prevailing diamond price, whichever (a or b) is higher.
- Against Gold Jewellery:In case of exchange against gold jewellery, the valuation of returning stock would be either (a) 70% of the total invoice value or (b) 96% of the prevailing gold value + 70% of the prevailing diamond price, whichever (a or b) is higher.

SILVER JEWELLERY

Silver Jewellery purchased from Malabar Gold & Diamonds can be exchanged/returned only within the same country of its purchase. Within 15 days from the date of purchase, allowed only once, and should be returned in the country of purchase.

Own Items Exchange: 15% less from board rate if stone/enamel is removed.
External Items Exchange: 30% less from board rate if stone is removed.

GOLD JEWELLERY:

Malabar Gold & Diamonds permits cash buy back in any of our outlets in Malaysia, Singapore, GCC and India. Standard deductions in the respective region will be applicable.

DIAMOND AND PRECIOUS GEM JEWELLERY

Malabar Gold & Diamonds permits cash buy back in any of our outlets in Malaysia, Singapore, GCC and India. Standard deductions in the respective region will be applicable.

SILVER JEWELLERY:

Own Silver Items: 20% less from board rate and will be calculated on the Net weight neglecting the stone/enamel if any.
External Items: No cash back will be allowed.

QUALITY CHECK

All exchange/buy back will be subject to a Quality Check (QC) by our QC department or by a certified laboratory as required. A maximum of 4 days will be required for the QC process.

1. CUSTOMISED JEWELLERY

Diamond and Precious Gem Jewellery:Custom made, altered or damaged products will not be covered under the above mentioned exchange policy. Such products will be valued for exchange or cash buy back based on the QC report.

Gold:Custom made or altered products will not be covered under the "Exchange within 15 days" policy given above. Such products will be considered under "Exchange after 15 days" or "Cash Buy Back".

2. OFFERS & PROMOTIONAL PRODUCTS

Standard Exchange and Cash Back policies will not be applicable on promotional products and products sold on special offers.

3. REFUND OF CASH ADVANCE

Refund of cash advances are subject to management decision based on the expenses incurred by the company against this order.

4. CUSTOMER ORDERS (CUSTOM MADE)

All customer orders should be collected within 3 months from the date of delivery mentioned in the voucher. Original voucher to be produced for collecting the order.

5. PROOF OF PURCHASE

All exchanges will be applicable only on submission of the original invoice and the guarantee card of the product.

6. RETURN OF GIFTS

Any gifts issued at the time of purchase should be returned at the time of return/exchange of the product or the value of the gift will be deducted accordingly.

7. TAXES & DUTIES

All local taxes and duties (as applicable) at the point of exchange should be borne by the customer.

8. DISCRETION OF RIGHTS

Malabar Gold & Diamonds reserves the right to exercise discretion in permitting all returns and exchanges.

Country	(22kt/gm)	(24kt/gm)
United Arab Emirates

Qatar

Bahrain

Kuwait

Oman

Saudi Arabia

Singapore

Malaysia