Refund Policy

At Malabar Gold and Diamonds, we strive to ensure customer satisfaction with our products. If for any reason you are not completely satisfied with your purchase made on we offer a refund policy.

Please note this refund policy is not applicable for purchases made at any of our retail stores, or any other online marketplace.

Please note below mentioned refund policy terms and conditions:

Return Period:

Customers have a period of 14 days from the day of delivery to initiate a return of our products. During this time, you can decide whether to keep the product or return it for a refund

The refund policy is subject to the following conditions:

  • The return request must be made within 14 days of delivery.
  • The product must be returned to its original condition, with all accompanying paperwork, including the insurance certificate, initial invoice, and product certificate.
  • The refund facility is not applicable to gold coins, silver articles, Gold rakhi, watches and products ordered with specific indications such as Smart Buy (Make to Order), customization, engraving, personalized items, gift cards, purchases made using promotion codes, or with discount coupons.
  • Please note that this refund facility is available only to purchases made through our registered official website, and is not applicable to purchases made at other physical stores in India.

Return Process:

  • To initiate a return, please email us at Our customer support team will guide you through the return process.
  • Upon contacting us, we will provide you with a "Return Packaging Kit" to assist you in securely packing the product for return. We request that you create a video of the product being packed and send it to us via WhatsApp with your order number at +91 91677 80916. This video serves as a confirmation of the product's condition prior to return.
  • Once you have packed the product and obtained the necessary documentation, we will arrange for a courier to pick up the package. Please make a note of the courier's airway bill number for reference.
  • Please note that the entire backward pick-up process may take approximately 7 to 10 working days to complete.
  • If we're unable to secure a courier partner for the return, customers are required to personally send the product via their preferred courier service. Customers must guarantee that the chosen courier is insured and that all courier fees are covered by them. Upon receiving the package, we will conduct a quality check (QC) on the product. If the QC passes, we'll proceed with refunding the product's cost and the courier charges paid by the customer. If the QC doesn't pass, we'll notify the customer, who will then need to process a claim for the product through their selected courier partner.

Refund Processing:

  • Upon receiving the returned product at our facility and verifying its condition by our skilled quality inspection team, Malabar Gold & Diamonds will initiate the refund process.
  • The amount will be refunded to your account within 10 business days from the date of receiving the returned product as per the terms and conditions mentioned in the return policy. The refund will be processed to the customer account through which the payment of the order was initiated. Please note that the amount will not be refunded to any other bank account
  • Customized Jewellery cannot be replaced and Jewellery damaged due to negligence in handling can only be repaired. No Cash refund is admissible
  • We value your trust in Malabar Gold and Diamonds, and we strive to provide a seamless return/refund experience. If you have any further questions or require assistance, please contact our customer support team at +91 22 62300916.

Disclaimer: Please be aware that this refund policy is specific to orders placed on Different policies may be in effect for purchases made through other channels. We recommend contacting the respective channel for a detailed policy.

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