Exchange Policy

At Malabar Gold and Diamonds, we understand that customer preferences may change over time. To facilitate a smooth exchange process, we have established the following exchange policy:

Exchange within 14 Days of Purchase:

Customers can exchange any Gold Jewellery, Diamond and precious gem jewellery purchased from www.malabargoldanddiamonds.com by returning the product to the registered address mentioned at www.malabargoldanddiamonds.com Only.

The following conditions apply to Exchanges within 14 days of purchase:

  • You can exchange your jewellery at full value, provided the jewellery is in its original condition.
  • All exchange/buyback will be subject to a quality check by our Quality department or by a certified laboratory as required, which can take up to 4 working days.
  • Exchange of ornaments in part is not allowed.
  • The Exchange policy is not applicable to purchases made from any other online marketplace. For this purpose, one needs to follow the exchange policy of the respective channel.
  • The exchanged product must be in its original condition, accompanied by the original invoice and any accompanying certificates or documents.
  • Exchange facility without deducting making charge is available for the unused Gold/ Diamond Jewellery, within 14 days of purchase.
  • Malabar Gold and Diamonds reserves the right to evaluate the product before confirming the exchange value.
  • The exchange value will be adjusted against the new product selected by the customer. Any price difference between the original purchase and the new product must be paid by the customer.
  • Exchange policies will not be applicable on promotional products and products sold on special offers.
  • Custom-made or altered products, Smart Buy (Make-to-Order) orders, and Gold Coins are not covered by the Exchange within 14 days policy. Should a customer desire to exchange these items, only the "Exchange after 14 days of purchase" and Buyback policies will be applicable.
  • The product must be returned to its original condition, along with the original invoice and any accompanying certificates or documents.
  • Any gifts/gift voucher issued at the time of purchase should be returned at the time of exchange of the product or the value of the gift will be deducted accordingly.
  • All taxes, duties, and fees as applicable based on the local law, to be borne by the customer.
  • Only one such exchange will be permitted with an invoice

Exchange After 14 Days of Purchase:

For exchanges requested after 14 days from the original purchase date, the exchange value will be determined based on the prevailing rates on www.malabargoldanddiamonds.com or at the respective store at the time of exchange.

The exchange rates are as follows:

  • Gold Jewellery: 100% of the benchmark gold rate.
  • Diamond Jewellery: 100% of the benchmark gold rate and 100% of the prevailing diamond carat rate of the day after deducting the discount given (percentage) at the time of purchase.
  • Era or Uncut Jewellery: 100% of the benchmark gold rate and 100% of the Invoice bill value of Uncut Diamond after deducting the discount at the time of purchase.
  • Precia or Precious Stone Jewellery (Ruby, Emerald, Sapphire): 100% of the benchmark gold rate and 75% of the invoice value of precious stones after deducting the discount at the time of purchase.
  • Solitaire Loose Diamonds: 100% of the prevailing diamond carat rate of the day after deducting the discount given (percentage) at the time of purchase.
  • Solitaire Diamond Studded Jewellery: 100% of the benchmark gold rate and 100% of the prevailing diamond carat rate of the day after deducting the discount given (percentage) at the time of purchase.
  • Platinum Jewellery: 100% of the benchmark platinum rate and 100% of the diamond value.
  • Gold Coins: 100% of the benchmark gold rate.

The exchange rates are as follows:

  • An original invoice and diamond certificate are required.
  • Making charges, taxes, and stone weight (Synthetic/semi-precious colour stones, beads, pearls & zircon) will be completely deducted.
  • Exchange of any category ornaments to Gold and Silver - Coin/Bar will not be allowed.
  • If Era ornaments contain precious stones like ruby, emerald and blue sapphire, these stones must be buybacks as per the Precia buyback policy 75% for exchange and 70% for Cash.
  • No Buyback for all pearls and synthetic stones
  • All exchange/cash buyback will be subject to a quality check by our Quality department or by a certified laboratory as required, which can take up to 4 working days.
  • Malabar Gold and Diamonds reserves the right to evaluate the product before confirming the exchange value.
  • The exchange value will be adjusted against the new product selected by the customer. Any price difference between the original purchase and the new product must be paid by the customer.
  • All taxes, duties and fees, as applicable based on the local law, are to be borne by the customer.

Discretion of Rights

The company reserves the right to exercise discretion in permitting all exchanges, buy backs and the right to modify these terms and conditions without prior notice.

All disputes are subject to jurisdiction of the courts at Calicut.

For any further assistance or clarification regarding our exchange policy, please reach out to our customer support team at care.in@malabargoldanddiamonds.com.

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