If the customer wishes to return our product, You can do so within 15 days. We will ensure that the entire amount is refunded to the customer’s account within 10 business days. Below mentioned conditions are applicable for refund. 

  • If the customers do not like our product, he/ she can send the product back to us within 15days. We will make sure to refund the entire amount back to customer’s account within 10 working days
  • You can find registered address on www.malabargoldanddiamonds.com and the refund will be applicable only if the product is shipped to the registered address within 15 days

  • This refund facility is available either through www.malabargoldanddiamonds.com or through our stores in USA.

  • Refund request can be done by informing our customer care team via email or call. We will send you a reverse packing label, in which you need to pack the product as it was delivered to you and ship the product back to us at your own cost. Once the product is received and successfully undergoes the quality check, the refund shall be done.

  • This refund is subject to quality confirmation by our skilled quality assurance team and on verification that the packaging of the same is complete with all the documents like insurance certificate, original invoice and product certificate

  • This policy is not applicable for products that are ordered with specific indications like customization, engraving, etc.

  • 15 days refund policy is not applicable for gold coins

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