• Gold Jewellery :

    Gold Jewellery purchased from our online store can be exchanged through our online store or at any of our GCC, Singapore and Malaysia stores. Below are the terms and condition for the exchange:

    • Exchange done within 15 days:

      Gold Jewellery purchased from our online store can be exchanged through our online store or at any of our GCC, Singapore and Malaysia stores within 15 days from the invoice date without any loss in Gold Weight and Making Charge. This exchange is permitted, provided the jewellery is in its original condition. Only one such exchange will be permitted against an invoice.

    • Exchange done After 15 days:

      For exchange made after 15 days of the purchase, the stone weight (if any) and making charge of the item will be deducted and the actual value of gold as on that date will be provided as exchange value.

  • Diamond And Precious Gem Jewellery

    Diamond and precious gem jewellery purchased from our online store can be exchanged through online or at any of our outlets in GCC countries, Singapore and Malaysia. Below are the terms and condition for the exchange:

    • Exchange done within 15 days:

      Diamond and precious gem jewellery purchased from Malabar Gold & Diamonds outlet in the GCC can be exchanged within 15 days from the invoice date against diamond and precious gem jewellery only without any loss in value. Only one such exchange will be permitted against an invoice.

    • Exchange done After 15 days:

      Against Diamond and Precious Gem Jewellery:

      In case of exchange with diamond and precious gem jewellery after 15 days, the price calculation for the returning item will be either (a) 80% of the total invoice value or (b) 100% of the prevailing gold price + 80% of prevailing diamond price, whichever (a or b) is higher.

      Against Gold Jewellery:

      In case of exchange against gold jewellery, the valuation of returning stock would be either (a) 70% of the total invoice value or (b) 96% of the prevailing gold value + 70% of the prevailing diamond price, whichever (a or b) is higher.

  • Platinum and Gold Coin
    • Customized Jewellery or Altered Jewellery will not be covered under exchange policy within 15 days. Such jewellery will be considered under “Exchange after 15days”
    • Exchange policies will not be applicable on promotional products and products sold on special offers
    • Any gifts issued at the time of purchase should be returned at the time of exchange of the product or the value of the gift will be deducted accordingly.
    • All local taxes and duties (as applicable) at the point of exchange should be borne by the customer.
    • Malabar Gold and Diamonds reserve the right to exercise discretion in permitting all returns and exchange