15 Days return policy

Gold Jewellery purchased from Malabar Gold & Diamonds in USA can be exchanged within 15 days from the date of delivery, without any loss in Gold Weight and Making Charge, provided the Jewellery is in its original condition. Only one such exchange will be permitted against an invoice.

You could immediately request for return label through our customer service either by mailing to Customercareusa@mgdglobal.com or call us on +1 908 848 3308 or you can drop of to any of our stores In USA. As soon as we receive the product and after our internal quality check, the refund will be done within 10 business days.

The 15 days refund policy is not applicable on Gold Coins and Gold Bars; however our buyback policy is applicable for the same.

Product should be accompanied with original product certificate and original/copy of invoice for the refund.

In case, if a customer cannot produce the original certificate of the product, we will send the jewellery/solitaire back to the Lab for recertification and the certification cost shall be borne by the customer. The certification cost would be USD 100.

During the quality check of the product by our quality check team, any product which show signs of wear and tear, or have been resized, altered or damaged, then it will not be accepted under 14 days refund policy and for that our buyback policy will be applicable.

This policy is not applicable for products that are ordered with specific indications like customization, engraving, etc.

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