15 Days return policy

Gold Jewellery purchased from Malabar Gold & Diamonds in USA can be exchanged within 15 days from the date of delivery, without any loss in Gold Weight and Making Charge, provided the Jewellery is in its original condition. Only one such exchange will be permitted against an invoice.

You could immediately request for return label through our customer service by emailing to customercareusa@mgdglobal.com or dropping at one of our stores In USA.

The 15 days refund policy is not applicable on Gold Coins and Gold Bars; however our buyback policy is applicable for the same.

Product should be accompanied with original product certificate and original/copy of invoice for the refund.

In case, if a customer cannot produce the original certificate of the product, we will send the jewellery/solitaire back to the Lab for recertification and the certification cost shall be borne by the customer. The certification cost would be USD 100.

During the quality check of the product by our quality check team, any product that shows signs of wear and tear, or has been resized, altered or damaged will not be accepted under the 15 days refund policy. Instead, our buyback policy will be applicable.

This policy is not applicable for products that are ordered with specific indications like customization, engraving, etc.

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