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Our Commitment
  • Malabar Promise
  • Exchange Policy
  • Cash Back policy
  • General Policies
Assured Lifetime maintenance
We assure lifetime maintenance for jewellery from all our 260 showrooms across 10 countries.

Your Jewellery is Insured
Assured insurance for 1year against any damage by burglary, fire and extortion.

Tested & Certified Diamonds
Every diamond passes through 28 internal quality tests with IGI -GIA certification

Bis 916 Hallmarked Pure Gold
Since 2001, all our gold jewellery holds BIS 916 hallmark certification, a guarantee of purity.

Complete Transparency
Totally transparent and detailed invoice and price tag. Each piece of jewellery has the accurate price tag which indicates gold weight, stone weight, net weight, stone charge and making charge.

Zero-Deduction Gold Exchange
100% value, without any deductions, when you exchange '22KT' gold with us.

Guaranteed Buyback
Buyback guarantee for all gold and diamond jewellery.

Karat Analyser Facility
Our state-of-the-art Karat Analyser gives accurate purity of your gold in front of your eyes for every buying and selling made with us.

    1. 1. Gold jewellery can be exchanged in within 7 days, without any deduction; provided the jewellery is in its original condition and returned to the same store where it was bought.

  1. 2. Order Advance Gold Price : If the customer pays full amount advance, he/she can choose either advance payment date’s gold price or delivery date’s gold price. To avail this offer, customer has to take delivery within 6 months from the date of booking.


    1. 1. In case of exchange/return only after the Quality Controller satisfies himself as to the condition of the ornament will he agree for the exchange. A maximum period of 4 working days will be required to do the QC, during which time the customer will be issued a receipt for jewellery deposited at the store.

  1. 2. Any diamond jewellery purchased from Malabar jewellery can be exchanged within 7 days of sale, for other diamond jewellery, without any loss, in any of our outlets in India and GCC. Only one such exchange for the full value is permitted in the 7 day period.

Malabar Gold & Diamonds permits cash buy back in any of our outlets in GCC and India. Standard deductions in the respective region will be applicable.


Malabar Gold & Diamonds permits cash buy back in any of our outlets in GCC and India. Standard deductions in the respective region will be applicable.


All exchange/buy back will be subject to a Quality Check (QC) by our QC department or by a certified laboratory as required. A maximum of 4 days will be required for the QC process.

1. We provide free life time maintenance and repair of our ornaments. Any replacement of stones, gold added and such other additions will be charged. If however there is found to be a manufacturing defect that caused the jewellery to be damaged then there will be no charges.

2. The original slip should be produced to take delivery of jewellery ordered by the customer, and orders should be collected within 3 months of the date on the delivery slip.

3. Refund of the amount advanced towards an order will not be encouraged under any circumstances. The management reserves the right to take a decision in this regard.

4. The original invoice of Malabar Gold and Diamonds should be produced for any return or exchange.

5. Cash refunds in excess of INR 20,000 in case of old gold purchase or diamond buy back shall be made by way of account payee cheque or crossed DD.

6. All disputes are subject to jurisdiction of the courts of Calicut.

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