We offer free product services for lifetime as part of our strong customer-oriented approach. When you buy something from us, we see to it that it lasts with you and delights you as it did when you purchased it, for a long, long time
For instance, if you have bought a diamond earring from malabargoldanddiamonds.com and the diamond gets misplaced or fall off, you can always get it replaced absolutely free of service charge. However, in case gold, diamond, or any other valuable stone is replaced during the course of repairing, the cost of the replaced stone will be charged. Also, if you need to clean your jewellery or want to give it a complete new look by polishing, we will do it absolutely free of charge.
How to Avail: We are available on our toll-free number all the time to assist you with your queries. You may also visit our nearest retail store for further assistance.
Be it a diamond ring you are thinking to gift to your beloved, the gold bracelet for your kid or gold coins for auspicious occasions, jewellery holds a very important place on every occasion.
We offer an insurance coverage of the product for 1 year, against any loss or damage to jewellery, by fire, riot & strike, malicious damage, burglary, theft, snatching, accidental, external, or visible means. By covering the risk, we want to make sure that our customer is relaxed while making any purchase from us.
How to Claim: The claim procedure is clearly mentioned in the policy which will be given to you at the time of purchase. Also in case of any queries, please feel free to contact us.
We understand that each piece of your jewellery is extremely precious to you. In case you are not pleased with the product, you can always return it as long as it is within the 14-days’ time period from the day it was delivered at your door-step.
For instance, if you buy a Malabar gold ring but are not satisfied with the final purchase, you could immediately call the customer care number and book for a return and without any questions we would book a return and will send our courier person to your address for pick-up. Please note return shipping is free in this case.
How to Do:
If the customer wishes to return our product, he/she can do so within 14 days, we will ensure that the entire amount is refunded to the customer’s account within 10 working days. Below mentioned conditions are applicable for refund.
- If the customers do not like our product, he/ she can send the product back to us within 14days. We will make sure to refund the entire amount back to customer’s account within 10 working days
- You can find registered address on www.malabargoldanddiamonds.com and the refund will be applicable only if the product is shipped to the registered address within 14 days
- This refund facility is available only through www.malabargoldanddiamonds.com and not through other stores in India
- This refund is subject to quality confirmation of such product by our skilled quality assurance team and on verification that the packaging of the same is complete with all the documents like insurance certificate, original invoice and product certificate
- This policy is not applicable for products that are ordered with specific indications like customization, engraving, purchase using promotion code or by discount coupon
- To initiate return, we would send a ‘Return Packaging Kit’ to the customer to pack the product in such packaging and handover the same to courier person. It is also advised to note down the courier airway bill number
- Once the product is received and successfully undergoes the quality check, the refund shall be done
Our main goal is to provide genuine and certified products and hence, we ensure to give only highest quality certification to our customers. Our gold jewellery is certified by BIS Hallmark certification, diamond jewellery is certified by International Gemmological Laboratory (IGI), known for its highest standard in certifying diamonds across globe, and platinum jewellery is certified by Platinum Guild India (PGI), the highest authority in India which ensures that platinum is 100% genuine.
For instance, each of our 22KT gold jewellery items boast of 916 hallmark certification and 18KT diamond jewellery items, of 750 hallmark certification. These will also have five marks of certification; BIS Logo, Assay and Hallmark centre code, year of making, and Malabar Identification mark.
How to Check: Look for 5 marks of certification in all of our jewellery like BIS Logo, Assay and Hallmark centre code, year of making, and Malabar Identification mark.
Indulge in an online shopping spree like never before!
Our objective is to disclose complete details of the each particular product, which the customer is buying from us. And since we would like to be as transparent as possible, we provide comprehensive price-details for every product.
For instance, if you order a diamond pendant, you will be provided with details like gold charges, diamond charges, stone charges, making charges, and taxes, before you make a purchase.
How to Know: In every product page you can find such details by clicking on option “View Price Break-up”. Also we provide such details in the invoice.
Our Goal: This exclusive feature gives complete flexibility to our customers, in case they are not satisfied with the item bought from online store malabargoldanddiamonds.com. They may choose to return this product either to any of our store in India or at our online store. If customers exchange the product within 14 days, they can avail 100% invoice value as the exchange value after 14 days or they may also choose to exchange later at any point of time at the current market rate.
For instance, if you buy a platinum bracelet from us but are not pleased with the final product, you can always exchange it from a nearby Malabar Gold & Diamonds showroom or opt to exchange it from our online store, malabargoldanddiamonds.com.
How to Do: You can visit any of our stores in India and get your jewellery exchanged. Find your nearby Malabar Gold and Diamonds store by visiting link store locator in footer section of our website.